An unanswered estimate does not always mean a customer has said no. They may need clarification or a little more time to compare options.
Try this with your team
- Agree on a reasonable check-in date when you send the estimate.
- Refer to the work and estimate so the message has context.
- Offer to answer a question or explain an option.
- Record the outcome and stop reminders when the customer responds.
A respectful rhythm keeps the conversation open without making the customer feel pressured.